Contact OTPGmail Support: Channels, Hours and What to Send

Last updated October 2, 2026

The quickest way to reach a person at OTPGmail is a message on Telegram or Zalo; you can also write by email. Support works during business hours, Vietnam time (GMT+7). Include your account email and the order ID or transfer reference so the admin can find your case straight away.

Channels

Use whichever you prefer. The same channels are listed on the in-app contact page. The chat inside your account opens only when the admin writes first, so to start a conversation use one of the channels above.

Business hours and response time

The admin replies during business hours, Vietnam time (GMT+7). There is no fixed response-time commitment. Automatic processes — refunds for rentals that get no code and the crediting of top-ups — keep running outside those hours and never wait for support.

When to contact us

• You paid for a top-up but your balance has not been credited.
• An order failed, no code arrived, or a refund has not come through.
• Your first sign-in to a short-lived Gmail account within 2 hours of purchase failed (warranty).
• You would like a new service to be added.
• You have questions about API integration.

What to include

• Your OTPGmail account email.
• The order ID or transfer reference; for crypto, the transaction hash as well.
• What happened and when, with a screenshot or the exact error text if you have one.

Try these first

• A single rental with no code within the waiting time (25 minutes at most) cancels itself and refunds 100%, usually within a minute.
• Top-ups are credited automatically even after you leave the page; for USDT/USDC, the top-up page lets you enter the transaction ID to check right away.
• Order status and purchased accounts are under the History tab, and most technical questions are answered in the API documentation.
• The full refund rules are in the refund and warranty policy.

Request a new service

The rental page has an "Add service" button. Send the service name, a sample of the email it sends (up to 2,000 characters) and your Zalo or Telegram so the admin can get back to you. The admin reviews the request and adds the service if the infrastructure supports it; there is no fixed timeline.

Official channels

otpgmail.net is the only official website of OTPGmail; it is not affiliated with otpgmail.com. The official support channels are the ones listed on this page and in the app.

Frequently asked questions

How quickly will someone reply?

The admin replies during business hours, Vietnam time (GMT+7), with no fixed response-time commitment. Rental refunds and top-up crediting are automatic, so they never wait for support.

I sent a top-up but it has not been credited. What now?

It is still credited automatically even if you left the page. For USDT/USDC, enter the transaction ID on the top-up page to check right away; if it is still missing, send the top-up reference and the transaction ID to support.

How do I know I am talking to the real OTPGmail?

The only official website is otpgmail.net, which is not affiliated with otpgmail.com. Use only the Telegram, Zalo and email contacts listed on this page or in the app.